Tennessee Recruiters Association
TRA is a non-profit trade association, developed exclusively for third party recruitment firms; we are professionally active, organized to serve its members through industry-specific educational workshops designed to teach current trends and skills relative to the staffing and recruiting industry.
- Workshop events: quarterly, speaker-led meetings include lunch
- Informal collaborative gatherings: monthly, informal exchanges of best and current practices within the industry; free.
- Annual training conference: Nationally recognized elite performers with in the industry. Highest level of training and skill development becomes accessible to the individual and firms.
TRA is the Tennessee affiliate chapter of NAPS, (National Association of Personnel Services); our meetings support your firm’s recruiters achieve professional certification.
Kim Henderson
Join us for the TRA Monthly Meeting WEDNESDAY, MARCH 25TH 12:00 pm – 1:00 pm.
Note: This is a Zoom Meeting
Cost: FREE for members
Topic: Loyalty That Lasts: A 10-Step Plan to Retain & Deepen Client Relationships
Did you know it can cost 5–7x more to acquire a new client than to retain an existing one?
In today’s unpredictable market, client loyalty isn’t just nice to have—it’s a must for long-term success. Keeping clients is the new growth strategy, and yet many staffing firms don’t have a clear plan to protect and solidify their client base.
Join me for Loyalty That Lasts: A 10-Step Plan to Retain and Deepen Client Relationships. Learn techniques to help you minimize churn, build trust, and become the partner your clients rely on.
You’ll learn how to:
– Collect and act on client feedback
– Design a consistent, standout client experience
– Shift from generalist to strategic problem-solver
– Provide pain killers by solving your client’s business challenges
– Deliver visible, impactful value add
Don’t leave client retention to chance—build a plan that creates loyalty!
Speaker: Kim Henderson
Kim leads Cobalt Compass, which provides training services for the staffing industry. Training programs encompass the full life cycle of sales and teach the skills to create lasting customer relationships. Her structured training approach empowers staffing professionals to win clients, expand accounts, and deliver profitable results.
Prior to Cobalt Compass, Kim had 28 years in the industry and served as a member of executive leadership for a global workforce solutions provider. As SVP of Client Services and Global Accounts, she was responsible for the development of international and strategic accounts and also established the Government Services business. She also started a staffing company with partners, grew it to $100M and sold it to the global firm. Kim began her career working for a national staffing firm where she served on the executive team and was responsible for the national sales strategy with execution across business units.
Kim has a MBA from the University of Miami and a BS from the University of Florida. Additionally, she has Project Management (PMP) and Six Sigma Lean certifications and contributes articles for Staffing Industry Analyst, Staffing Hub, and HRM Outlook.
Further, she has appeared on the following podcasts: Take the Stage, Staffing Hub, Staffing Monthly, The Elite Recruiter, Digital Recruiter, CareerTALKS, Recruiters With No Limits, Fidelis Leadership, The Staffing Playbook, Juggling Chainsaws, Highly Adaptive, and Ivy Podcast. Kim has also presented at the World Staffing Summit, Recruiter Growth Summits, Scale Funding, Staffing World, American Staffing Association, KS, MO, IL, and WI Staffing Associations, Crelate FDE, MRI Network, TempNet, and the Staffing Sales Summits.
Please register, so we can ensure you have the appropriate information for the event.:
Professional Development
Best Practices
Reasons to Join TRA
Certification and Continuing Education
